Find the camera’s power button, press and hold the power button for three seconds, and see if the camera’s work light is on.
Find the reset button or reset hole on the camera.
If the camera is in an abnormal condition, press and hold the power button for about 15 to 20 seconds to try to restart the camera
The first time you add a camera, make sure the camera is turned on and the working status indicator is slowly flashing red.
Network problems are causing the camera to fall. Solution:
The camera must be connected to a WIFI network for it to work normally.
After waking the camera, press and hold the reset button for 5 seconds to reset the camera, then add the camera again over the new WIFI network.
After PIR detects a moving object, it activates the camera and takes a screenshot within a second.
You have to activate the push authorization of the app in order to receive push notifications normally. The first time you download the app and sign in to it, a pop-up window will ask you to activate the permission. If you want to disable the device, you need to enter the phone system settings (notifications), find the app and enable the notification permission.
PIR was accidentally triggered. There may be objects in the motion detection area that could easily trigger an alarm, e.g. B. a running air conditioner or a car. Solution:
We are sorry that our product does not contain a power adapter, but there is a charging cable. It is recommended that you remove the camera and return it to the house first. Use a 5V / 2A power adapter (if you don’t have a power adapter of this specification, you can use other 5V voltage adapters) to connect the power adapter to the charging cable and plug it into the USB charging port on the camera. and watch whether the indicator light next to it lights up.
Please check if the charging indicator lights up while charging. If it is lit, it means that the charging process was successful. If the light does not come on, it indicates that the charging process has failed. You need to check whether the power adapter and charging cable are faulty and whether there is any abnormality in the camera’s charging port.
The battery life of the camera depends on how often the camera works. The more often the camera is woken up to work, the faster the battery will be used up. According to laboratory test data, the battery can be used for 3-5 months if the camera is stimulated to wake up 15 times a day. If your camera’s battery drains very quickly, please check whether the camera is triggered too often. It is recommended to place the camera in a work environment with a smooth and stable network.
Solutions for fast battery discharge:
1.It is recommended not to install the camera by the roadside or in crowded scenes.
2.To avoid false triggering of PIR, do not point the camera at a heat source similar to an outdoor unit of an air conditioner.
3.Avoid having the camera lens directly facing the sun rays to avoid false triggering of PIR.
4.Adjust the sensitivity of the alarm to narrow the camera’s motion detection area.
5.An alarm schedule can be set to properly schedule the camera’s alarm period.
6.The alarm interval of the camera can be set to avoid uninterrupted alarms.
7.Set the maximum recording time of the camera to 10 seconds.
8.It is recommended to place the camera in a work environment with a smooth and stable network.
Do not charge the camera in low temperatures. If you need to charge the camera especially in winter, please bring it back to your house and leave it for an hour. Wait for the battery to warm up before charging it.
1.The charging efficiency of the solar panel is low. If the camera alarms too often, the power consumption of the camera will be much higher than the charging capacity of the solar panel and the battery will be used up faster.
2.Please check if the solar panel is working normally. Check the steps: If there is enough sun, check that the camera’s charging indicator is on and that the charging status is displayed on the APP.
3.To ensure that the solar panel receives enough sunlight, it is recommended that the panel be installed in an open environment to ensure that it is exposed to sunlight for more than 5 hours a day.
The camera needs to insert an SD card or activate the cloud storage function to record videos normally.
After inserting the SD card into the SD card slot of the camera, check whether the SD card capacity is shown in the APP under “Video management”. If “No SD card” is displayed, it means that the SD card detection failed. Suggest:
1.On the camera’s APP preview video page, select “Local Playback” or “Cloud Playback”, then “Calendar” and “Alarm Point”, select the date and time of recording / drag the timeline. You can play the video.
2.Click the play button on the left side of the alarm image to jump to the corresponding video.
On the video playing page, click Record to start recording. Click Record again to stop recording. The video file is automatically saved in the phone’s local album. The video in the Handy Album can be sent to the computer using third-party software and played on a computer player.
Cloud storage is the storage of recorded videos on Amazon cloud servers. This is an additional paid item for the camera. A seven-day trial period is free. If you want to continue using the cloud storage function after the trial period, you have to pay for the package.
If the camera purchased a cloud storage service, you will need to request a refund of the cloud storage fee due to a camera failure. If you need to transfer the cloud storage kit to the new camera, please contact the brand manufacturer’s customer service department directly.
Is not supported. The camera is powered by a rechargeable battery and cannot work for 7 * 24 hours. When the camera detects a moving object, recording starts.
The night vision function of the camera is realized by the principle of infrared light, which has a light collecting effect. There should be no obstacles or walls within two meters of the camera screen. Otherwise infrared rays will collect here and cause overexposure.
The night vision function of the camera may not be activated. It is recommended to set the basic functions day and night mode-night mode in the APP and control them via software in order to force the switching of the night vision function.
1.Check for dust / smudges on the camera lens. It is recommended to wipe it once with alcohol.
2.There are still black spots after wiping them, and there may be dust on the sensor in the camera. If the position of the black spot does not affect the monitoring area or the area is small, it will not affect the normal use of the product. If the area of the black spot is too large, it is recommended that you contact the branded retailer’s customer service department.